Funank | Fatmah

General Guidelines
Clients and artists are encouraged to agree on refund terms directly before involving the Funank team.
Artist Compensation on Client Cancellation
By default, artists are entitled to 30% compensation if a client cancels after booking, unless a different percentage is agreed upon prior to payment.
However, artists should not request compensation if they have not incurred actual loss or effort, as this may harm their reputation and chances of securing future gigs.
Funank Service Fee
Funank charges a non-refundable 10% service fee, deducted from the total amount paid by the client.
This fee is retained regardless of cancellation outcome, and is not included in artist compensation (i.e., it is deducted first, then any refund or compensation is calculated on the remaining amount).
Artist-Initiated Cancellations
Artists must notify both the client and Funank immediately if they need to cancel.
A replacement artist will be offered where possible. If not accepted by the client, a full refund will be issued.
Unjustified cancellations may lead to penalties or account suspension.
Schedule Changes
Any changes to event date or time must be mutually agreed upon. Refusal by either party may be treated as a cancellation and the policy above will apply.

Artist Information